Dr. Spencer’s Johnson’s insightful book “Who Moved My Cheese” sold 25 million copies and suggested how we can deal with change more effectively. We’ve since learned that adaptability is one of the most important thinking facets, and that emotional intelligence (“EQ”) can be directly linked with an individual’s capacity to adapt. COVID-19 has underscored the importance of good EQ in our management teams. The new normal, which includes more remote workers, virtual meetings, etc., will place a greater burden on leaders to exercise good EQ so that they can engage and inspire their workforces at optimal levels.
The good news is that more often than not EQ can be improved. However, due to the subjectivity that can exist in 360 interviews and other self-reporting techniques, it’s always been a challenge for organizations to accurately assess the EQ of their managers. In this episode, we speak with Don Everett, Founder of Workforce Interactive, and Maria Randall, Vice President Human Resources for Club Assist, to discuss an objective EQ measurement methodology with Nobel Prize nomination credentials. You’ll learn how it can be used to measure the EQ of your leaders with precision so that developmental programs can be effectively implemented.
Don Everett is the founder and CEO of Workforce Interactive. Don is uniquely qualified in the field of correlative analytics involving values, emotional intelligence, and workforce operational data. He has performed over eighty occupational studies in which organizational performance metrics were reconciled with corresponding employee values and emotional intelligence.
We also have with us today Maria Randall, Vice President Human Resources for Club Assist. She has also served as the automotive supplier’s Chief Human Resources Officer since 2016. Prior to joining Club Assist, Maria has an extensive background in Human Resources and has been at the VP level leading domestic and international HR teams during the past 25 years.
Maria has a proven record as a change agent for increasing efficiency, reducing costs, improving productivity and organizational effectiveness. She is passionate about helping others discover and maximize the best version of themselves.