We all know that HR is never dull, but sometimes it can get downright strange
The Toll of a Stressful Workplace
Toll booth attendant may not seem like a high-stress job, but you wouldn't
know it judging from some of the complaints from motorists collected by The
In complaints to the Massachusetts Turnpike Authority (MTA) in the past year, motorists
have accused toll collectors of a range of unprofessional behavior, including
obscene language and gestures, threats to drivers, and shortchanging drivers.
In one complaint, a driver says an attendant objected to the condition of the coins the
motorist was using to pay the toll. The motorist said the coins were dark from
being buried in the bottom of his mother's purse, so he had washed them and
put them in a plastic bag. When the attendant saw the bag of coins, the attendant
asked, among other things, if the driver was a drug user, according to the complaint.
The driver also accused the attendant of saying something derogatory about the
In another, a driver with a disabled left hand said an attendant refused to
reach over to collect the toll from her right hand. After the woman tossed the
dollar bill at the toll collector, the attendant cursed at her, according to
Another driver, who rescues injured dogs, complained that an attendant said
her van smells.
If you are driving in Massachusetts, it may be a good idea to have the correct
change to pay the tolls. Of the 15 complaints collected by The Smoking Gun,
four of the alleged altercations occurred when drivers tried to pay with large
bills or a check.
The MTA's investigators recommended suspensions for many of the toll collectors
involved in the 15 complaints.