Customer service is at the heart of a restaurant chain’s employee training.
Pizza Express, has hired an actor, Karl James, to teach employees how to flirt to help them to interact with customers, reports the Telegraph.
James is reportedly teaching staff "how to flirt (subtly) with customers so they feel more comfortable and relaxed", he said.
The workshops focus on using the art of flirting, such as witty banter, as a way to engage patrons in conversation and improve customer relations.
Angela Baron, an engagement adviser at the Chartered Institute of Personnel and Development, acknowledges that the flirting technique can benefit businesses so long as employees are clear on what is meant by “flirting.” The training is supposed to teach employees how to make customers relax, not to make them uncomfortable. Not to mention, inappropriate behaviour could lead to legal trouble!
This is not the first time employees have learned to use flirtation in the workplace. A previous HRSBT, Classes Encourage Workplace Flirting--First Assignment: Purr Like Cats, reported on women and men in Scotland who took classes to learn how to “flirt for success.”