HR Strange But True!
June 29, 2006

Cable companies must have a reason to use such long appointment windows--see you from 8am to Noon, or Noon to 5pm--but we doubt it is for the cable guy to take a nap on your sofa.

A technician for Comcast in Washington recently lost his job after falling asleep on a customer's couch, the New York Times reports.

The technician had gone to the home of Brian Finkelstein to replace a cable modem. When the technician went to activate the modem by calling customer service, he was placed on hold for more than 90 minutes.

Sometime during the wait, the cable repairman fell asleep on Finkelstein's couch. Finkelstein filmed the siesta and posted it on the Internet, along with several editorial comments expressing his dissatisfaction with Comcast.

After the video became a hit on the Internet, a regional Vice President from Comcast called Finkelstein to apologize and a team of repairmen went his house to correct the problem with his Internet connection, Finkelstein says.

"This crew was extremely professional, efficient and they knew what they were talking about," Finkelstein said on his website. "It was great. If Comcast could provide this level of service for every person experiencing connection issues, they'd be the darling of the industry."

Source: New York Times

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