A Utah telemarketing firm has lost its contract with Qwest, thanks to a representative
who left a threatening, expletive-laden message on a Colorado couple's voice
mail, the Denver Post reports.
"We terminated our contract," Qwest spokeswoman Rebecca Tennille
said. "Basically, we're outraged at the behavior of the employee. Once
we were notified, we immediately started working with the customer and local
The Post interviewed the couple, who identified themselves only as Mike and
Mindy, and came away with this account: Mike received a midday phone call in
which he heard a pitch for Qwest long-distance service. He said he asked the
caller if he could sell Qwest high-speed Internet service. When the caller said
only Qwest itself could sell that, Mike told him not to call back until he could
sell it too. Mike then hung up.
"I didn't raise my voice or anything," he told the Post.
Yet minutes after the call, Mindy heard this angry message in the couple's
voice mail: "Yeah, did you understand that? (Expletive) hanging up on somebody
like that again. (Expletive) I'm coming in your (expletive) house, you (expletive).
What the (expletive) you gonna do? I'll (expletive) kill you."
The couple called Qwest and the authorities, who continue to investigate the
call. Mike told the Post that a Qwest manager who looked into the matter told
him the company had found two calls to the home, one from the telemarketing
center and another two minutes later from a cell phone. Qwest declined to confirm
that for the Post.
Meanwhile, the telemarketing company, Salt Lake City-based Teleperformance
USA, said it fired the man involved.
"Teleperformance USA strives to maintain the highest standards of professionalism
at all times," spokesman Steve Perring said. "The individual in question
has been subject to disciplinary action and no longer works for the company.
The company regrets any distress caused by the incident and will extend its
full cooperation to any investigation by the authorities."
Apparently, that was not enough to stop Qwest from canceling its contract.
The Denver Post