HR Strange But True!
September 01, 2011

The sight of a dog in her restaurant set an off-duty McDonald’s manager into action— so much so that she has been charged with assault and battery. Was she following the rules or really overreacting? And where was the on-duty manager?

The manager was dining with her child in the Georgia restaurant when a woman came in with two children and a dog. According to media reports, the manager confronted the woman saying no dogs were allowed. The woman explained that the animal was a service dog to her autistic children and was legally allowed to be in restaurants.

The manager continued to argue with the woman about the presence of the dog, allegedly following her around the restaurant and even into the ladies’ room. During the argument, one of the woman’s children ran outside, and as the woman ran after him, her drink spilled on the manager’s pants, enraging her.

The manager then handed her child to someone else and followed the woman into the parking lot, where she allegedly slapped or punched her in the face. The woman returned inside the restaurant, where surveillance tape shows several employees trying to hold the manager back.

Police were called, and the manager was charged with disorderly conduct, as well as assault and battery. And the woman has contacted an attorney for possible civil action.

The owners of the McDonald’s franchise issued the following statement: “We strive to comply with all applicable laws, including the Americans with Disabilities Act. It is our policy to make our restaurants accessible to all customers, including those with disabilities and special needs, whether or not they need the assistance of service animals.”

The statement also said that the manager is no longer employed by the restaurant.

Online bloggers are asking what was the role of the on-duty manager, why didn’t the manager know about service dogs (and does this make the franchisee or McDonalds liable in a lawsuit)—and what did the dog do?


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